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How we protect your account and information

When you open an account with us, your personal data—from your login credentials to your DANA, OVO, GoPay and QRIS payment details—stays secure and private.

DANA, OVO, GoPay and QRIS encryptedAccount data you controlContact us to review or delete
Explore the Lobby Read FAQ
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REACH OUR TEAM

Privacy inquiries and data requests

Email support Send privacy questions or data-access requests to our support team. Responses to formal data requests typically arrive within 7 working days. We'll verify your account before sending any personal information.
Live chat Chat with our support staff during lobby hours to ask about how your data is handled, cookie settings, or account deletion. Available in English for Indonesia players seeking immediate clarification.
Account settings Access your stored data, update contact details, or request a full backup directly from your account dashboard. Changes take effect immediately and are logged for your security.
DATA SECURITY

How we keep your privacy intact

Encrypted payment storage

DANA, OVO, GoPay and QRIS transaction records are encrypted and isolated from other platform data. We don't store full card numbers; payment gateways handle that directly. Each deposit is verified and logged so you can dispute any unauthorized activity.

Session and device tracking

We record which device, browser and location you use to log in. Unusual activity triggers a security check. You can see all active sessions in your account settings and log out remotely if needed.

Cookie and tracking controls

Our site uses cookies to maintain your lobby session and show you game history. You can disable non-essential cookies in your browser settings without losing basic functionality. Essential cookies keep your account secure and cannot be turned off.

Data retention and deletion

We keep your account data for as long as your account is active. If you request deletion, we anonymize personal details within 30 days but retain transaction records where local law requires. Archive data is stored offline.

Third-party sharing limits

We only share data with payment processors, compliance partners and fraud-prevention services where local law permits. We do not sell your email or gaming habits to marketers. Any new sharing triggers a policy update.

Privacy policy updates

We notify you by email if this policy changes significantly. You can access the current version anytime from this page. Continued use of your account after an update means you accept the new terms.

Privacy questions answered

Yes. Log in to your account, head to Settings, and select Export My Data. We'll compile your profile, login history, game sessions and payment records into a downloadable file. The process takes 1–3 working days. You can also email support with your request and we'll send it directly.

Transaction details—DANA, OVO, GoPay or QRIS records—are kept for 5 years for audit and legal compliance. Your stored payment methods are deleted if you remove them from your wallet. We never retain full card or bank details; payment processors handle that separately.

Your account login and personal profile are deactivated immediately. Identifiable information is anonymized within 30 days. Game history and transaction logs are archived offline per local financial regulations. You cannot reactivate a deleted account; creating a new one starts fresh.

Yes. We use session cookies to keep you logged in and functional cookies to track your game activity and deposit flow. Advertising cookies help us show relevant content. You can disable non-essential cookies in your browser settings without losing access to the lobby or your account.

Only our support, security and compliance teams can view your account data—and only when needed to resolve disputes, prevent fraud or comply with local law. Access is logged and audited monthly. We use role-based permissions so staff see only the data they need.

No. Your payment method and transaction details must be shared with DANA, OVO, GoPay, QRIS and their processors to complete deposits and withdrawals. This sharing depends on local law and is essential to your account. You can opt out of marketing communications separately.

Contact our support team immediately via live chat or email. We'll review your account activity, reset your password and session, and flag unusual transactions. If you notice unauthorized withdrawals, report them within 24 hours so we can dispute them with the payment processor.

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